Customer Support - Seal Global Holdings

Voice, Email & Chat Support – we provide award-winning customer support solutions for our online retail clients. Let us turn a headache into a success story!

Customer Support

Seal Global is a back office services provider specializing in end-to-end e-commerce solutions with 20+ years’ experience. We work for many Online Retailers across USA. Our core capabilities include Product Listing Services & Customer Support (email, voice & chat) for the e-commerce industry.

Seal Global uses the latest technology and tools to build aesthetically appealing product listings that make online shopping simple and attractive to the end-user.

Product Listing Service offerings:
✔ Research and collect product attributes, description, images, product manuals.
✔ Product attributes are classified into the right category using set standards and product taxonomies.
✔ Upload product information directly to the e-commerce software.
✔ We use product classification engines and data mining tools to gather the product data into the digital
product catalog.
✔ Upon request from the customer, we can enrich the content like product descriptions for SEO and make it
unique.
✔ A final online catalog is processed after aggressive quality and accuracy checks by our in-house quality
control team.

Customer Support offerings:
✔ Email support 24/7 including weekends and US night hours including:
✔ Replying to Customer Emails & Voice messages.
✔ Handling Returns, Reships & Damaged order related queries.
✔ Handling Marketplace (Amazon, Wal-Mart, etc.) customer queries.
✔ Handling pre-sales product related queries.
✔ Handling abandoned cart, unsubscribed & order recovery emails.
✔ Chat support 24/7 including weekends and US night hours

Call us to get our amazing rates. Let us take care of your eCommerce headaches while you focus on the business.

Contact us for a Free telephone or face-to-face consultation with our eCommerce experts.

Comments are closed.