VOICE, CHAT & EMAIL SUPPORT FOR ECOMMERCE COMPANIES
Seal Global delivers 20+ years of ecommerce customer service outsourcing experience for internet retail and ecommerce companies, primarily in the office products, fashion & clothing, jewelry, electronics, and technology products sectors.
WE REDUCE OUR CLIENT’S COST OF DOING BUSINESS
- Customer Service via Voice, Email, Chat & Social Media.
- Order Processing and Order Taking.
- Returns Processing & Management
- Get closer to their markets and their customers.
- Reinforce customer loyalty.
- Express their unique brand
WHAT SETS US APART
Seal Global is unique because it is an evolved outsourcing company. Over the last 20 years, we have achieved tremendous business efficiencies, growth and national acclaim by outsourcing many aspects of our own internet retail businesses.
- Seal Global only works on a custom, dedicated model.
- Agents and staff are hired per your needs and specifications.
- We build you a team that works seamlessly with you.
Customer Service Agents trained by you will handle all aspects of customer support and relationship management using outbound and inbound telephone calls, e-mail, chat and social media.
- A world-class, fully staffed office complex in a major technology center in India.
- Global-standard planned interiors.
- Complete electronic security and built-in redundancies in all areas.
- Internet connection right from the Internet backbone eliminating last-mile issues.
- Seamless, dedicated VoIP systems to integrate with your existing phone systems.
- We provide seamless integration with your existing environment to replicate or improve existing business processes.
OUR CAPABILITIES INCLUDE :
- Networked VPN Access to business applications.
- Agent activation with accounts on your in-house system.
- Transparent call routing using Voice Over IP (VoIP).
- Seamless & secure integration with your US office.
REDUCE COST, REMAIN COMPETITIVE !
In today’s retail and e-commerce industry, customer service standards continue to rise while margins shrink. The internet retailer’s main headache – how to provide superior customer service at a value price?
- All toll-free telecom charges including set-up of US toll-free number or re-directing of existing one.
- All costs of high-speed internet connectivity.
- All set-up and running costs of premium Live Chat.
- All offshore employee costs.
- All offshore facility costs.
Product Listing Service offerings:
- Research and collect product attributes, description, images, product manuals.
- Product attributes are classified into the right category using set standards and product taxonomies.
- Upload product information directly to the e-commerce software.
- We use product classification engines and data mining tools to gather the product data into the digital product catalog.
- Upon request from the customer, we can enrich the content like product descriptions for SEO and make it unique.
- A final online catalog is processed after aggressive quality and accuracy checks by our in-house quality control team.
Customer Support offerings:
- Email support 24/7 including weekends and US night hours including:
- Replying to Customer Emails & Voice messages.
- Handling Returns, Reships & Damaged order related queries.
- Handling Marketplace (Amazon, Wal-Mart, etc.) customer queries.
- Handling pre-sales product related queries.
- Handling abandoned cart, unsubscribed & order recovery emails.
- Chat support 24/7 including weekends and US night hours
Call us to get our amazing rates. Let us take care of your eCommerce headaches while you focus on the business.