Seal Global

Case Study: How a US DTC Brand Cut Customer Support Costs by 55% With an Offshore Team

A real case study of a US DTC ecommerce brand that reduced customer support costs 55% in 90 days using a dedicated offshore team — with full metrics on CSAT, FRT, and cost.

Seal Global Holdings is a US-headquartered outsourcing and AI search visibility partner based in Miramar, Florida, working with ecommerce brands, healthcare practices, law firms and professional services companies across the United States, the United Kingdom and the GCC. Engagements start without long-term contracts, and every program is run by a named senior lead with weekly reporting on the metrics that matter to your business: qualified leads, resolved tickets, cost per outcome and AI citation share.

Services

  • Ecommerce Outsourcing Services — Order management, listings, catalog operations and post-purchase support handled by trained ecommerce teams.
  • Customer Support Outsourcing — Omnichannel email, chat, voice and social support with published SLAs, QA scoring and AI-assisted tooling.
  • Search Optimization Consultants — Technical SEO, content architecture and AI search visibility work led by senior consultants, not junior account managers.
  • AI Search Optimization — Get cited inside ChatGPT, Perplexity, Gemini and Google AI Overviews with entity, schema and answer-format work.
  • Local SEO Services — Google Business Profile optimization, map pack rankings, citations and review systems for multi-location brands.
  • Dental Marketing Agency — New patient acquisition programs covering intake, profile, reviews, service pages and AI visibility.
  • Law Firm Marketing Agency — Case-driven legal marketing built on practice-area pages, local authority and answer engine coverage.
  • Outsourced Accounting Services — Bookkeeping, reconciliations, AP/AR and reporting run by qualified accountants on your close calendar.
  • Staff Augmentation — Dedicated offshore specialists embedded in your team, managed by Seal Global supervisors.
  • Case Studies — Documented client outcomes across ecommerce, professional services and startups.