AI-Powered Back Office Outsourcing for SMBs & Mid-Market
Back office outsourcing means delegating the non-customer-facing operational work that keeps a business running — data entry, order processing, claims, accounts payable/receivable, document processing, HR ops, and reporting — to an external partner. Seal Global pairs trained operators with agentic AI that automates document extraction, data validation, and reconciliation, cutting back-office cost per transaction by 40-60% while improving accuracy and turnaround time. Engagements run from 2-person specialist teams to full 50+ seat shared service centers.
What back office outsourcing covers in 2026
- 1Data entry & validation — invoice capture, form processing, CRM data input, product catalog management, master data maintenance.
- 2Document processing — OCR, AI-powered extraction, classification, indexing, and routing for contracts, invoices, claims, applications.
- 3Order management — order entry, fulfillment coordination, returns processing, exception handling across Shopify, NetSuite, SAP.
- 4Accounts payable & receivable — invoice processing, three-way matching, vendor onboarding, collections, dispute resolution.
- 5HR back-office operations — payroll prep, onboarding paperwork, benefits admin, compliance tracking, employee data maintenance.
- 6Claims & insurance processing — first notice of loss, adjudication support, document collection, status updates.
- 7Reporting & analytics ops — recurring reports, dashboard maintenance, data quality monitoring, ad-hoc analysis.
- 8AI-powered automation — agentic AI handles ~50% of repetitive work (extraction, validation, exception routing) so humans focus on judgment calls.
Who This Is For
What's Included
Platforms & Stacks We Cover
Our Process
Process Audit (1 week)
We map your back-office workflows, volumes, exception rates, and current cycle times. Free, no obligation.
Team Build & SOP (2-3 weeks)
We recruit and train function-specific operators. SOPs are documented and AI/RPA opportunities identified.
Parallel Run (2-4 weeks)
Your in-house team and our team run side by side. We benchmark accuracy and turnaround before full cutover.
Automate & Optimize
Monthly automation roadmap — RPA bots, document AI, and agentic workflows progressively replace repetitive work.
Engagement Models & Pricing
Specialist Pod
Single-function outsourcing
- 2-3 dedicated operators
- Single function (data entry, AP, or order ops)
- AI tooling included
- US account manager
- Daily output reports
Operations Team
Multi-function mid-market ops
- 5-15 dedicated operators
- Multi-function (AP + AR + reporting, etc.)
- Team lead included
- RPA + document AI
- Weekly QA reviews
- Continuous-improvement roadmap
Shared Service Center / GCC
Enterprise-scale back office
- 15-100+ operators
- Dedicated workspace + ops manager
- Custom AI agent buildout
- SLA-backed KPIs
- SOC 2 / HIPAA / PCI environments
- Quarterly business reviews
Trusted by Brands Across the World
We serve brands and retailers across United States, Canada, United Kingdom, Europe, Australia, UAE, LATAM.
Why Seal Global
Your Complete eCommerce Solution
End-to-end services covering every aspect of your online business — one team, one accountable partner.
Your Outsourced Directorof eCommerce
Your Outsourced Directorof eCommerce
Why Seal Global Has Earned the Right to Be Your Ecommerce Partner
We operate Databazaar
An IR500-recognized multi-million dollar Shopify store selling luxury fragrances, Italian leather by Tuscany Leather, certified diamonds, and Jyotish gemstones. Real operator experience, not textbook agency advice.
25+ years in ecommerce
Founded in 1999, we've operated through every major platform shift — from early ecommerce catalogs to Shopify Plus, AI-era SEO, and the shift to generative search.
BBB Accredited + Clutch rated
BBB accredited and rated 4.8/5 on Clutch. Verified by independent review platforms — not just our own testimonials.
US-based management
Headquartered in Miramar, Florida. US account management, US-timezone strategy, and global execution that keeps costs 40–60% below comparable US-only agencies.
We Run Databazaar. That Changes Everything.
Most agencies learn ecommerce from their clients. We learned it from running our own.
Databazaar is Seal Global's own multi-million dollar Shopify operation — authentic luxury fragrances, exclusive Tuscany Leather Italian leather goods (only authorized US retailer), certified natural gemstones for Jyotish and fine jewelry, and lab-grown and natural diamonds.
Databazaar has been recognized in the Internet Retailer 500 — the definitive list of America's top ecommerce companies by online revenue.
When we recommend a Klaviyo flow, we've A/B tested it ourselves. When we say GEO/AEO drives organic visibility, we've measured it on our own catalog first. When we advocate a Shopify app, we've run it on 7,000+ live SKUs.
This is what separates Seal Global from agencies that read about ecommerce and agencies that live it.
Ecommerce Facts Every Brand Owner Should Know
Context that explains why the decisions your partner makes actually matter.
The market is huge. Winning even a fraction is a business. The question is whether your partner has the execution to capture it.
A structured abandoned-cart sequence recovers 5–10% of those. One of the highest-ROI fixes in ecommerce.
On a $2M store, that's $140K per year lost to a slow site. Core Web Vitals are a revenue lever, not a checkbox.
GEO and AEO are present-tense revenue for brands that get cited in ChatGPT, Perplexity, and Google AI Overviews first.
Email is the highest-margin channel in ecommerce. No bid auction. Most brands drastically under-monetize it.
We launched in 1999 — before Shopify, before Google Shopping. That institutional memory is embedded in every recommendation we make.
Recognized Excellence
Endorsed by leading industry organizations
Explore Our Full Ecommerce Practice
One integrated team across every ecommerce discipline. Explore related services and field-tested guides.
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Read guideFrequently Asked Questions
20+ real questions buyers ask before choosing a partner.
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A 30-minute expert review of your Shopify store, marketing, and AI search visibility — with a written 3-point roadmap. No pitch, no obligation.
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