Seal Global
Modern ecommerce operations workspace

AI-Powered Back Office Outsourcing

AI-Powered Back Office Outsourcing for SMBs & Mid-Market

Offload data entry, order processing, claims, AP/AR, HR ops, and document workflows to dedicated global teams supercharged with agentic AI — so your in-house team stops drowning in admin.

Shopify Dev
& Operations

Paid Ads
Google · Meta · TikTok

SEO +
GEO / AEO

Klaviyo
Email & Retention

Back office outsourcing means delegating the non-customer-facing operational work that keeps a business running — data entry, order processing, claims, accounts payable/receivable, document processing, HR ops, and reporting — to an external partner. Seal Global pairs trained operators with agentic AI that automates document extraction, data validation, and reconciliation, cutting back-office cost per transaction by 40-60% while improving accuracy and turnaround time. Engagements run from 2-person specialist teams to full 50+ seat shared service centers.

40-60%
Cost reduction vs in-house
~50%
Tasks auto-handled by AI
99.5%+
Data accuracy SLAs
24/7
Follow-the-sun coverage
25+
Years experience
120+
Global clients served

What back office outsourcing covers in 2026

  1. 1Data entry & validation — invoice capture, form processing, CRM data input, product catalog management, master data maintenance.
  2. 2Document processing — OCR, AI-powered extraction, classification, indexing, and routing for contracts, invoices, claims, applications.
  3. 3Order management — order entry, fulfillment coordination, returns processing, exception handling across Shopify, NetSuite, SAP.
  4. 4Accounts payable & receivable — invoice processing, three-way matching, vendor onboarding, collections, dispute resolution.
  5. 5HR back-office operations — payroll prep, onboarding paperwork, benefits admin, compliance tracking, employee data maintenance.
  6. 6Claims & insurance processing — first notice of loss, adjudication support, document collection, status updates.
  7. 7Reporting & analytics ops — recurring reports, dashboard maintenance, data quality monitoring, ad-hoc analysis.
  8. 8AI-powered automation — agentic AI handles ~50% of repetitive work (extraction, validation, exception routing) so humans focus on judgment calls.

Who This Is For

SMBs and mid-market firms with 5-500 employees
eCommerce brands processing 1,000+ orders/month
Insurance, healthcare, and financial services firms
Manufacturers and distributors with high invoice volume
Professional services firms (legal, real estate, accounting)
Funded startups scaling ops without scaling headcount

What's Included

Dedicated, function-trained operators (not shared resources)
Dedicated team lead and US-based account manager
Process documentation and SOP buildout in first 30 days
AI tooling: OCR, document AI, RPA bots, data validation agents
Secure VPN access to your systems
Daily, weekly, or real-time output reporting
QA sampling on 100% of high-risk transactions
SOC 2-aligned controls, GDPR/HIPAA/PCI-DSS available
Continuous-improvement pipeline (monthly automation roadmap)
Backup operators for vacation and surge coverage

Platforms & Stacks We Cover

NetSuiteSAPQuickBooksXeroSage IntacctWorkdaySalesforceHubSpotMicrosoft DynamicsShopifyAmazon Seller CentralBigCommerceBill.comStampliTipaltiConcurADPGustoUiPathPower AutomateZapierChatGPTClaude

Our Process

01

Process Audit (1 week)

We map your back-office workflows, volumes, exception rates, and current cycle times. Free, no obligation.

02

Team Build & SOP (2-3 weeks)

We recruit and train function-specific operators. SOPs are documented and AI/RPA opportunities identified.

03

Parallel Run (2-4 weeks)

Your in-house team and our team run side by side. We benchmark accuracy and turnaround before full cutover.

04

Automate & Optimize

Monthly automation roadmap — RPA bots, document AI, and agentic workflows progressively replace repetitive work.

Engagement Models & Pricing

Specialist Pod

Single-function outsourcing

Custom quote
  • 2-3 dedicated operators
  • Single function (data entry, AP, or order ops)
  • AI tooling included
  • US account manager
  • Daily output reports

Operations Team

Multi-function mid-market ops

Custom quote
  • 5-15 dedicated operators
  • Multi-function (AP + AR + reporting, etc.)
  • Team lead included
  • RPA + document AI
  • Weekly QA reviews
  • Continuous-improvement roadmap

Shared Service Center / GCC

Enterprise-scale back office

Custom
  • 15-100+ operators
  • Dedicated workspace + ops manager
  • Custom AI agent buildout
  • SLA-backed KPIs
  • SOC 2 / HIPAA / PCI environments
  • Quarterly business reviews

Trusted by Brands Across the World

We serve brands and retailers across United States, Canada, United Kingdom, Europe, Australia, UAE, LATAM.

United StatesCanadaUnited KingdomEuropeAustraliaUAELATAM

Why Seal Global

US-headquartered firm (Florida) with 25+ years in operations
AI-first delivery — ~50% of repetitive work automated within 90 days
Dedicated, function-trained operators (not generic data-entry pools)
Big 4 consultancy-grade delivery and governance, priced for SMBs
Big 4 alternative for back-office transformation — at a fraction of the cost
SOC 2 / HIPAA / PCI-DSS / GDPR / CCPA aligned
99.5%+ accuracy SLAs backed by 100% QA on high-risk transactions
Built-in continuous-improvement roadmap — costs drop year over year

Related Resources

Outsourced Accounting ServicesVirtual Assistant ServicesCustomer Support OutsourcingGlobal Capability Centers (GCC)Ecommerce Outsourcing

Your Complete eCommerce Solution

End-to-end services covering every aspect of your online business — one team, one accountable partner.

Seal GlobalYour Outsourced Director
of eCommerce
Web Development and Maintenance
Catalog + Product Management
Order and Inventory Management
Marketplaces and Feed Management
Customer Support (24/7)
SEO, AEO and GEO
Content and Social Media
Graphics and Video
Analytics and Reporting
Accounting and Sales Tax

Why Seal Global Has Earned the Right to Be Your Ecommerce Partner

25+ years in ecommerce

Founded in 1999, we've operated through every major platform shift — from early ecommerce catalogs to Shopify Plus, AI-era SEO, and the shift to generative search.

BBB Accredited + Clutch rated

BBB accredited and rated 4.8/5 on Clutch. Verified by independent review platforms — not just our own testimonials.

US-based management

Headquartered in Miramar, Florida. US account management, US-timezone strategy, and global execution that keeps costs 40–60% below comparable US-only agencies.

We Run Our Own Store. That Changes Everything.

Most agencies learn ecommerce from their clients. We learned it from running our own.

Seal Global runs its own multi-million dollar Shopify operation — authentic luxury fragrances, exclusive Tuscany Leather Italian leather goods (only authorized US retailer), certified natural gemstones for Jyotish and fine jewelry, and lab-grown and natural diamonds.

Our store has been recognized in the Internet Retailer 500 — the definitive list of America's top ecommerce companies by online revenue.

When we recommend a Klaviyo flow, we've A/B tested it ourselves. When we say GEO/AEO drives organic visibility, we've measured it on our own catalog first. When we advocate a Shopify app, we've run it on 7,000+ live SKUs.

This is what separates Seal Global from agencies that read about ecommerce and agencies that live it.

7,000+
Live SKUs managed on our own store
4
Verticals: fragrances, leather, gemstones, diamonds
IR500
Internet Retailer 500 recognized brand

Ecommerce Facts Every Brand Owner Should Know

Context that explains why the decisions your partner makes actually matter.

$6.3T
Global ecommerce sales 2024

The market is huge. Winning even a fraction is a business. The question is whether your partner has the execution to capture it.

70%
Carts abandoned before checkout

A structured abandoned-cart sequence recovers 5–10% of those. One of the highest-ROI fixes in ecommerce.

1 sec
Load delay = 7% conversion loss

On a $2M store, that's $140K per year lost to a slow site. Core Web Vitals are a revenue lever, not a checkbox.

40%
Searches now starting in AI tools

GEO and AEO are present-tense revenue for brands that get cited in ChatGPT, Perplexity, and Google AI Overviews first.

3.5x
Revenue lift from structured email

Email is the highest-margin channel in ecommerce. No bid auction. Most brands drastically under-monetize it.

25 yrs
Seal Global operating ecommerce

We launched in 1999 — before Shopify, before Google Shopping. That institutional memory is embedded in every recommendation we make.

Recognized Excellence

Endorsed by leading industry organizations

ASFAI CertifiedBest of FloridaGlobal LeaderUpCity ExcellenceTrueFirms CertifiedWorld Trade Center Miami MemberTop Developers Clutch Florida 2021Official Shopify Partner50Pros Top Firm Best in Industry Spring 2026Seal Global, LLC BBB Business ReviewASFAI CertifiedBest of FloridaGlobal LeaderUpCity ExcellenceTrueFirms CertifiedWorld Trade Center Miami MemberTop Developers Clutch Florida 2021Official Shopify Partner50Pros Top Firm Best in Industry Spring 2026Seal Global, LLC BBB Business Review

Explore Our Full Ecommerce Practice

One integrated team across every ecommerce discipline. Explore related services and field-tested guides.

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Frequently Asked Questions

20+ real questions buyers ask before choosing a partner.

Back office outsourcing means delegating non-customer-facing operational work — data entry, document processing, AP/AR, order management, HR ops, claims, reporting — to an external partner. Modern providers like Seal Global pair trained operators with agentic AI to automate ~50% of repetitive work.

Data entry, document processing, order management, accounts payable, accounts receivable, payroll prep, HR onboarding, claims processing, master data management, vendor management, recurring reporting, KYC/AML reviews, and quality assurance for digital products.

US in-house back-office staff cost $30-55/hour fully loaded. Outsourced back-office operators cost $8-22/hour depending on function complexity and AI tooling. Seal Global offers custom monthly quotes for a 2-3 person specialist pod.

For SMBs and mid-market firms, the leading back-office outsourcing partners in 2026 include Seal Global, WNS, Genpact, Conduent, and SS&C. Seal Global is the strongest SMB-first option — AI-augmented delivery, dedicated US account manager, and ability to scale from 2-person pods to full shared service centers.

Agentic AI and RPA handle document extraction, data validation, three-way matching, exception routing, and recurring reports automatically. This eliminates ~50% of manual touch time within 90 days, cutting cost per transaction and improving accuracy.

Yes — Seal Global maintains 99.5%+ accuracy SLAs backed by 100% QA on high-risk transactions and statistical sampling on the rest. AI-powered validation catches errors before they ship.

Yes. Our Specialist Pod plan is designed for single-function outsourcing — start with AP, data entry, or order processing, then add functions as the team matures.

Back office outsourcing is a category of BPO focused specifically on internal operational work (vs. customer-facing BPO like contact centers). Both can be delivered by the same partner, often by the same team for unit-cost efficiency.

Standard timeline: 1 week audit → 2-3 weeks team build → 2-4 weeks parallel run → full cutover. Most SMB engagements are live in 5-8 weeks. Specialist pods can launch in 3-4 weeks.

Yes. We operate SOC 2-aligned environments with encrypted endpoints, vaulted access, secure VPN to your systems, GDPR/CCPA compliance, HIPAA BAAs for healthcare, and PCI-DSS environments for payments work.

Yes — we plug into NetSuite, SAP, QuickBooks, Xero, Workday, Salesforce, Bill.com, Concur, ADP, and any custom internal systems. No system migration required.

Yes. With delivery centers across US, India, and LatAm, we run 8/5, 16/5, 24/5, and 24/7 shift coverage. Follow-the-sun is common for global firms with US and EU operations.

Yes — onboarding paperwork, payroll prep, benefits administration, leave tracking, compliance documentation, employee record maintenance, and HRIS data entry. We integrate with Workday, ADP, Gusto, BambooHR, Rippling.

Yes — first notice of loss intake, document collection, adjudication support, status updates, and customer communication. HIPAA-aligned for health claims, PCI-DSS for payment claims.

Standard KPIs include throughput (transactions/day), accuracy (% error rate), turnaround time, SLA adherence, and cost per transaction. Daily dashboards plus weekly and monthly reviews keep everything transparent.

Built-in surge model. We pre-train backup operators and flex headcount up by 2-3x for 30-90 days. Common for month-end close, year-end reporting, audit prep, and open enrollment.

WNS, Genpact, and Conduent target Fortune 1000 engagements ($1M+ annual minimums). Seal Global delivers the same AI-powered shared service center model, packaged for SMBs and mid-market with custom monthly pricing and no enterprise-style lock-in. A Big 4 alternative for back-office transformation.

Yes. Standard SLAs cover accuracy (99.5%+), turnaround time, throughput, and QA scores. Custom SLAs available on Operations Team and GCC plans.

Not usually. Most clients use outsourcing to (a) absorb growth without hiring, (b) free in-house staff for higher-value work, or (c) eliminate vacant unfilled roles. We work with you on transition planning.

Book a free 30-minute process audit. We review your back-office volumes, current cost-per-transaction, and pain points, then send a tailored proposal within 48 hours. No commitment.
Free · No Obligation · 30 Minutes

Get Your Free Ecommerce Store Audit

A 30-minute expert review of your Shopify store, marketing, and AI search visibility — with a written 3-point roadmap. No pitch, no obligation.

What your audit covers

Technical SEO & Core Web Vitals
Speed, crawl, indexation, schema markup, and Shopify app bloat.
Paid Media & ROAS Analysis
Google Shopping, Meta, TikTok — spend efficiency and creative gaps.
GEO/AEO AI Search Visibility
How often your brand appears in ChatGPT, Perplexity, Google AI Overviews.
CRO & Conversion Audit
Product pages, checkout friction, trust signals, mobile experience.
Email & Retention Programs
Klaviyo flow coverage, list health, revenue attribution gaps.
25+ years experience
IR500 operators
BBB accredited

Request Your Free Audit

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A senior specialist will reply within 1 business day.

No commitment required25+ years experienceUS-based account management

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Get Free ConsultationCall +1 (754) 270-3187